Coinbase Customer Support Goes Viral For All the Wrong Reasons

Coinbase is one of the most popular centralized cryptocurrency exchanges and crypto custodians in the world. It has a reputation for being user friendly and is known as an entry point for beginners entering the crypto market. However, it has also garnered a negative reputation for its customer support, especially with a recent tweet that went viral for all the wrong reasons.Check this out :https://b3i.tech/reviews/coinbase-review/

Fred, who asked that his last name not be used to avoid attracting attention to his scammed accounts, says he called Coinbase because he was having trouble with his account. He searched for Coinbase on Google and at the top of the page, he saw an advertisement that prominently displayed their customer service phone number. He called it, and within 20 minutes, he had been robbed of a significant amount of Bitcoin, Ethereum and cash.

Coinbase Customer Support Review: What to Expect

In the article, he explains that he was tricked into providing his Coinbase password and phone number to a rep who then persuaded him to open his online banking portal and share his 2-factor authentication codes. He says the representative was so convincing that he had a hard time believing it wasn’t actually Coinbase calling.

To help users navigate their issues with Coinbase, the company has a dedicated team of professionals who are available via phone, email and live chat. The website also features a knowledge base that provides detailed answers to frequently asked questions. Being clear and concise in communication, checking the knowledge base before contacting customer support and being patient are key tips for successfully getting assistance from the company.